Terms & Conditions

Dear Client,

Thank you for choosing Canine and Country to care for your furry friend!

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Client Portal & Bookings

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After our meet and greet, a profile will be created for you with your agreed-upon set days and times.

• Invoices will be sent at the end of each month and must be paid within seven (7) days of receipt.

• A late payment fee of £12 per week will be applied after the seven-day period.

• Spaces are limited. If you require additional walks, please request them via the portal in advance. Availability is not guaranteed.

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Operating Hours & Contact Information

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• Canine and Country operates Monday to Friday during business hours.

• Closed on weekends, evenings, and bank holidays, unless a one-off walk or pet-sitting service has been pre-arranged.

• Messages received after 6 PM will be responded to the following working day, except in emergencies.

• Important updates and invoices will be sent via email. Individual communication will be via WhatsApp, text, or email.

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Deposits

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For services such as one-off walk series, home visits, and house sitting:

• A 50% deposit is required upon booking.

• The remaining balance is due no later than one week before the service starts.

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Cancellations & Holidays

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Regular Walks

• 48-hour cancellation policy: No refund will be given for cancellations made within 48 hours of a scheduled walk.

• Two weeks' notice is required for multiple walk cancellations (e.g., holidays) to allow time for slots to be refilled.

• For extended absences, a retainer fee may be required to hold your place.

• A minimum of four weeks’ notice is required to terminate services. The full four-week notice period must be paid in advance at the time notice is given. Services will continue as normal during this period, and no refunds will be issued for early cancellation.

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Pet Sitting & One-Off Services

• Four weeks' notice is required for cancellations of pet sitting, home visits, or a series of one-off walks.

• If cancelled within four weeks, the 50% deposit is non-refundable.

• 50% of the remaining walks must be paid if cancellation is within the required notice period.

• Cancellations must be made via the client portal.

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Washing & Cleanliness

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• Dogs will be given a quick wash using a portable washer and a rough towel dry, but thorough cleaning is not possible.

• Owners are encouraged to provide protective coats (e.g., Equafleece) to help minimize mud and dirt.

Walking Requirements

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• Strong dogs should wear a Halti for the safety of the walker.

• Only dogs with reliable recall will be allowed off-lead.

• A whistle is used for recall training to maintain safety and group cohesion.

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Liability & Emergencies

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In the event of an emergency, Canine and Country will attempt to contact the owner. If unavailable, we are authorised to:

• Transport the pet(s) to the designated veterinarian.

• Request on-site veterinary treatment if necessary.

Owner Responsibilities:

• Owners accept full liability for any injuries or damages caused by their pet(s) to the walker or property.

• The walker is not responsible for loss, theft, illness, infestations, or injuries that may occur while pets are in our care.

• All dogs must wear a collar or harness with an ID tag.

Veterinary Care:

• The owner authorises veterinary treatment up to £1000 in case of an emergency and assumes full financial responsibility.

• The walker is permitted to act on the owner's behalf to approve treatment (excluding euthanasia).

Many thanks,

Canine and Country