Client information
Terms & Conditions
Booking, payment and care arrangements for Canine & Country clients.
Client portal & bookings
After the meet-and-greet, a profile is created with agreed set days and times. Invoices are issued monthly and are payable within seven days. Additional walks should be requested through the client portal and remain subject to availability.
Operating hours & communication
Regular operating hours are Monday to Friday during business hours. Weekends, evenings and bank holidays are closed unless a one-off service has been agreed in advance. Messages after 6pm are normally answered the following working day, except in emergencies.
Deposits
One-off walk series, home visits and house-sitting services require a 50% deposit when booked. The remaining balance is due no later than one week before the service begins.
Cancellations & holidays
Regular walks have a 48-hour cancellation policy and two weeks’ notice is required for multiple cancellations such as holidays. Four weeks’ notice is required to end regular services. One-off pet-sitting and home-visit cancellations also require four weeks’ notice; deposits may be non-refundable within that period.
Walking, washing & safety
Dogs may receive a quick portable wash and towel dry after muddy walks, but a thorough clean cannot be guaranteed. Strong dogs may be asked to wear an appropriate head collar. Only dogs with reliable recall are considered for off-lead walking, and all dogs must wear suitable identification.
Emergencies & veterinary care
In an emergency, Canine & Country will attempt to contact the owner and may transport the pet to their designated vet or request on-site treatment. Owners remain financially responsible for veterinary treatment and authorise Flossie to act in the pet’s best interests where immediate decisions are required.